Customer payments
Work delivered.
Payments made clear.
When you sell a product or provide a service, clear records help you follow payments received, amounts outstanding and agreed dates.
Give each order its own record.
- 01
Write down the agreement
Describe the product or service, price and payment date. If payment comes in stages, record each stage.
- 02
Confirm money received
Check payment through your official account channel. A screenshot sent by a customer alone does not confirm that money reached your account.
- 03
Match payment to the order
Record the date, amount, payment reference and remaining balance. Do not keep showing a paid amount as still outstanding.
- 04
Follow up respectfully
When a date passes, check the record before contacting the customer. Note the next step you agree; keep unpaid amounts separate from available money.
Questions for Birunga
- How do I confirm that payment reached my account?
- How can I obtain a transaction record or receipt?
- Whom should I contact about missing money or an unexplained transaction?
A worksheet does not confirm a bank or SACCO payment. Verify transactions through official channels and never share PINs, passwords or one-time codes.
Keep exploring
Sources for general guidance
These are general learning resources. They do not describe Birunga SACCO products or agreements.
CFPB · Your Money, Your Goals ↗BNR · Consumer protection ↗YOUR NEXT STEP